What information do we collect about you?
We collect information about you such as name, address, email address and contact numbers, as well as billing name and address and credit card details when purchasing on line or over the phone. We also collect information when you voluntarily complete customer surveys, provide feedback, and participate in competitions.
Website / social media usage information is collected using cookies.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
If you would like more information about this, you can visit www.aboutcookies.org
Using your personal information
We collect information about you in order to manage your online bookings, and we will continue to retain your information for the duration as such time until you no longer wish to receive information from us.
We use your information collected from the website to personalise your repeat visits to our website. Under no circumstances will we sell, distribute or lease your personal information to third parties unless we have your permission, unless we are required to do so by law, and/or for the processing purposes required in order to fulfil your request.
We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors (if applicable).
You may request details of personal information which we hold about you under the Data Protection Act 1998.
Under Article 17 of the GDPR, individuals have the right to have personal data erased. If you believe that any information we are holding on you is incorrect, incomplete, or that you would like to exercise your ‘right to be forgotten’, please write to us at
The Cliffhanger, Waterford Road, Highcliffe, Christchurch, Dorset, BH23 5JA or call us on 01425 278058
or email us at as soon as possible.
We will promptly action your request in accordance with GDPR guidelines.